Break Rules & Customer Policies

TyTheCardGuy Breaks

Effective October 2026

Welcome to TyTheCardGuy Breaks!

Our mission is to provide an exciting, transparent, trustworthy, and entertaining sports card breaking experience for collectors of all ages.

We believe in providing a welcoming community, treating customers fairly, and ensuring every break is conducted professionally.

The following rules outline how our breaks operate, how cards are allocated, and what customers should expect when purchasing through our website.

IMPORTANT: By purchasing a team or spot in a TyTheCardGuy Break, you acknowledge and agree to the applicable policies below, subject to your rights under applicable law.

Please read these rules before participating.

How Our Breaks Work

TyTheCardGuy Breaks offers group sports card breaks in which customers purchase designated teams or spots in a scheduled opening of sealed trading card products.

Break spots are purchased through our website, and the card-opening process is livestreamed on our YouTube channel.

Customers receive the eligible cards assigned to their purchased team or spot according to the rules of the break.

Important information

• All sealed trading card products contain unknown contents.
• Purchasing a team or spot does not guarantee receiving a particular player, card, autograph, patch, or monetary value.
• Some teams may receive multiple valuable cards, while others may receive fewer hits or none.
• Product checklists, manufacturer odds, potential chase cards, and advertised product highlights are not guarantees of results.
• We have no control over which cards manufacturers place inside factory-sealed products.
• The value of cards received may be greater than, equal to, or less than the price paid for a spot.

All purchases are made with the understanding that trading card breaks involve uncertainty and no financial return is guaranteed.

We encourage everyone to participate responsibly and within their personal budget.

Break formats

Our website may offer various formats, including:

• Pick Your Team: Purchase a specific team and receive eligible cards assigned to that team.
• Random Team: Purchase a spot and receive a team through the announced randomization process.
• Random Order / Hit Select: Receive a selection position or card allocation based on the advertised rules of that particular break.
• Specialty Breaks: Other formats may include specific players, divisions, serial numbers, or other disclosed allocation methods.

Any special allocation procedures will be described in the applicable product listing.

Where a break-specific rule clearly differs from these general rules, the break-specific rule disclosed before purchase will apply, subject to applicable law.

Payments & Confirmed Purchases

All purchases are made through our official website unless another purchasing arrangement has been expressly authorized by TyTheCardGuy Breaks.

Accepted payment methods

Customers may pay using the payment methods provided at checkout.

For eligible Canadian customers, Interac e-Transfer may also be available.

E-Transfer Email:

waynesbreaks.ripnship@gmail.com

Our e-Transfer account has automatic deposit enabled. A security question or password should not normally be required.

If prompted to create a password, please confirm the recipient email with us before proceeding.

Payment requirements

• Payment is due immediately upon purchasing or claiming a spot.
• A spot is considered secured only once the applicable payment has been successfully received.
• Customers using an authorized e-Transfer arrangement are expected to send payment immediately.
• Where manually reserved spots remain unpaid after one hour, they may be released and made available to other customers.
• Payment must be completed before the applicable break begins unless expressly agreed otherwise.

We reserve the right to cancel unpaid reservations and restrict future purchases by customers who repeatedly fail to complete payment.

Order verification

Customers are responsible for confirming that they have selected the correct break, team, spot, and quantity before completing checkout.

Cancellations, Refunds & Final Sales

Due to the nature of group breaks and the limited availability of individual teams and spots, confirmed purchases are generally final, except where cancellation or another remedy is required by applicable law.

Once a team has been purchased, that spot is removed from availability for other customers.

Before the break begins

If you have made a purchasing error, please contact us immediately.

We may review cancellation requests before the break begins; however, voluntary change-of-mind cancellations are not guaranteed.

Once a break has begun

Once the livestream opening of the applicable break has commenced, purchases are generally non-refundable.

Refunds will not ordinarily be provided simply because:

• Your team did not receive a valuable card.
• Your spot did not receive an autograph, patch, or other specific hit.
• The market value of your cards is less than your original purchase price.
• Your random team assignment was not your preferred team.
• You were unable to watch the livestream.
• You are dissatisfied with the cards pulled from a manufacturer's sealed product.

Cancelled breaks

If TyTheCardGuy Breaks cancels a break and does not provide the purchased service, affected customers will receive an appropriate refund unless they voluntarily agree to an alternative.

Consumer protections

Nothing in these policies overrides any applicable statutory cancellation, refund, delivery, or consumer protection rights.

Break Schedules & Live Openings

All TyTheCardGuy Breaks are opened live on YouTube.

Our goal is to ensure customers can watch their cards being pulled in real time and access the footage afterwards.

Livestream transparency

• All participating products are opened during our YouTube livestreams.
• Customers are welcome to watch and interact with the community.
• You do not need to be present during a livestream to receive your cards.
• All break livestream recordings are saved and made available through the Live tab on our YouTube channel.
• Recordings provide customers with an opportunity to review their breaks after the event.

Break scheduling

Scheduled break times may occasionally change due to a break not filling, technical issues, emergencies, or other operational circumstances.

We will make reasonable efforts to communicate significant delays.

Breaks may be postponed until sufficient spots have sold.

Where a significant delay or cancellation gives rise to a legal right to a refund or other remedy, we will honour that right.

Technical interruptions

If a livestream is interrupted, we may pause the opening until the stream is restored.

We will make reasonable efforts to maintain an accurate record of the opening and ensure customers receive the cards to which they are entitled.

Card Ownership & Team Allocation

Every card pulled during a break must be assigned to the appropriate participant according to the advertised break format and applicable rules.

In most cases, ownership is straightforward. However, certain products include players without current team logos, historical franchises, international uniforms, or other unusual card designs.

The following rules establish our standard method for allocating those cards.

Priority 1: Official product checklist

Where the manufacturer provides an official checklist identifying the team assigned to a specific card, that designation takes priority.

The official checklist is our primary reference when determining card ownership.

Priority 2: Team name, logo, or uniform

If an official checklist does not specify a team, we will reference identifiable information printed on the card.

This includes team names, logos, and clearly identifiable team uniforms.

Priority 3: NHL games played

If no clear team assignment exists, the card will ordinarily be assigned to the eligible NHL franchise for which the player appeared in the greatest number of regular-season NHL games.

Official NHL statistics or other reliable league records may be used to determine this.

Priority 4: Players without NHL games

If a player has never appeared in an NHL regular-season game, the card will ordinarily be assigned to the NHL franchise that originally drafted that player.

Where no eligible NHL team can be established, the card may be randomized among the eligible teams or spots in the break.

Rookie and national team cards

For cards featuring Team Canada, Team USA, or other international uniforms, the official product checklist remains the primary authority.

If the checklist does not specify an NHL team, our normal allocation hierarchy applies.

For clearly identified rookie cards, the player's NHL affiliation for the applicable rookie season may be used where appropriate and reliably established.

Special circumstances

If a card presents an ownership situation not addressed above, we will review the available checklist, card design, official player history, and break-specific rules to determine a fair and consistent allocation.

Relocated & Defunct Franchises

Cards featuring historical or relocated franchises will generally follow the continuing franchise lineage unless the manufacturer's checklist or a disclosed break-specific rule indicates otherwise.

Examples include:

• Atlanta Thrashers → Winnipeg Jets.
• Original Winnipeg Jets → Arizona Coyotes → Utah Mammoth.
• Quebec Nordiques → Colorado Avalanche.
• Hartford Whalers → Carolina Hurricanes.
• Minnesota North Stars → Dallas Stars.

The original Winnipeg Jets and the current Winnipeg Jets are separate franchise histories.

If a card features a historical or defunct team without a continuing eligible franchise, that card may be randomized among the eligible spots in the break.

The official checklist takes precedence where it provides a clear assignment.

Multi-Player & Multi-Team Cards

Certain cards feature multiple players or franchises.

Examples include dual autographs, triple autographs, multi-player memorabilia cards, and booklet cards.

Multiple teams represented

Where a card features players assigned to multiple eligible teams owned by different participants, the card will ordinarily be randomized among the eligible teams.

For example, a dual autograph featuring Connor McDavid of the Edmonton Oilers and Sidney Crosby of the Pittsburgh Penguins would be randomized between those two teams, assuming both are eligible for that specific card.

Same owner

If one customer owns all eligible teams represented on a card, the card will be awarded to that customer without randomization.

Multiple players from the same team

Where all eligible players are assigned to the same franchise, that team receives the card.

Unusual configurations

If a multi-player card includes unassigned players, non-NHL subjects, or other unusual features, we will use the checklist and our standard allocation rules to determine eligible participants.

Randomizations will be performed transparently using the announced procedure.

Random Team & Specialty Breaks

Some TyTheCardGuy Breaks use randomized team assignments or other special allocation procedures.

These formats will be identified in the applicable product listing.

Random Team breaks

Participants purchase a spot rather than selecting a guaranteed team.

Teams are assigned through the disclosed randomization process.

Random Order and Hit Select breaks

For breaks involving randomized selection positions, customers receive the allocation or selection opportunity determined by the advertised break rules.

Break-specific instructions will explain the selection order and procedures, including any applicable rules for participants who are not watching live.

Randomizations

Where required, randomizations will be performed using Random.org or another disclosed randomization method.

Randomizations may be shown during our YouTube livestreams or otherwise documented.

The results of a correctly completed randomization are binding, subject to correction of a verified material error.

If a technical failure prevents a valid result from being recorded, the affected randomization may be repeated.

Redemptions, Factory Defects & Manufacturer Errors

All trading card products are manufactured and packaged by their respective manufacturers.

TyTheCardGuy Breaks does not control the contents or factory condition of sealed trading card products.

Redemption cards

Redemption cards are assigned using the same ownership rules that apply to other cards in the break.

The successful participant receives the applicable redemption card.

Redemption fulfillment is handled by the manufacturer and remains subject to the manufacturer's policies.

Expired redemptions

Older trading card products may contain expired redemptions.

We cannot guarantee that manufacturers will honour expired redemption cards.

Manufacturer defects

Factory-sealed trading cards may contain imperfections, including:

• Scratches or print lines.
• Corner or edge damage.
• Surface defects.
• Poor centering.
• Printing errors.
• Incorrect or missing autographs.
• Missing advertised manufacturer hits.

We do not guarantee that cards pulled will achieve any particular professional grading result.

We will handle and protect cards with reasonable care during the opening, sorting, and shipping processes.

Customers seeking manufacturer replacements or assistance may contact us for reasonably available product information.

Nothing in this section excludes responsibility for damage caused by our own mishandling or removes applicable consumer rights.

Our No-Skunk Guarantee

At TyTheCardGuy Breaks, we believe every customer should leave with something!

That's why our standard eligible team breaks include our popular No-Skunk Guarantee.

If your purchased team does not receive a qualifying hit in the break, we will include a complimentary consolation item.

What can you receive?

Depending on availability, consolation items may include:

• A FREE sealed trading card pack.
• A rookie or insert card.
• An autograph or memorabilia card.
• Another bonus card or complimentary prize selected by our team.

Important conditions

• Complimentary consolation items are selected by TyTheCardGuy Breaks.
• The type, manufacturer, and monetary value of the item may vary.
• A sealed hobby pack is not guaranteed for every skunk.
• A team receiving a qualifying hit is generally not eligible for a skunk item.
• Certain specialty break formats may have different eligibility terms, which will be disclosed in the applicable listing.

The No-Skunk Guarantee is intended to provide an added benefit to our customers. It does not guarantee any particular card value or return on the original purchase.

Base Cards & Non-Hit Cards

Unless a particular break is explicitly advertised as All Cards Ship, standard base cards are not included in our regular team break shipments.

Our standard shipping focuses on eligible hit cards, which may include:

• Autographs.
• Memorabilia and patch cards.
• Numbered cards.
• Rookie cards and inserts designated as qualifying hits.
• Other qualifying cards as determined by the advertised product and break format.

Requesting base cards

If you would like base cards from a break, please contact us before the opening begins.

Base card requests must be arranged in advance and are subject to availability and any disclosed fulfillment conditions.

Where offered, base cards may be provided as a random assortment rather than being sorted into individual teams.

Only eligible participants in the applicable break may request those cards.

Community donations

Unrequested base cards and non-hit cards may be donated to or distributed through local community organizations, youth programs, charitable initiatives, and other recipients.

We are proud to support the Edmonton area and surrounding communities.

Shipping Policy

TyTheCardGuy Breaks provides FREE regular shipping throughout Canada and the United States.

Our goal is to ship orders securely, accurately, and efficiently.

Shipping timeline

Eligible cards and consolation items will be prepared and shipped within seven (7) business days following completion of the applicable break, subject to any legally permitted exceptions or separately agreed arrangements.

Business days exclude weekends and applicable statutory holidays.

Transit time after dispatch is determined by the shipping carrier and is separate from our processing timeline.

Combined shipments

Where practical, cards from multiple breaks purchased by the same customer may be combined into one package.

Combined shipping helps us reduce unnecessary packaging and streamline order fulfillment.

Combining shipments does not remove any applicable delivery commitments.

Free regular shipping

Our standard complimentary shipping service is available for eligible orders addressed to locations within Canada or the United States.

Free shipping does not automatically include:

• Package tracking.
• Additional shipping insurance.
• Signature confirmation.
• Express or expedited shipping.

Tracking and insurance

If you would like tracking, additional insurance, or another upgraded shipping service, you must contact us before your order is shipped.

Additional fees may apply depending on the service, package, and destination.

Where requested services are available, the applicable fees and arrangements will be confirmed before purchase of the upgraded shipping service.

Shipping addresses and changes

Customers are responsible for entering the correct shipping address during checkout.

ALL SHIPPING ADDRESS CHANGES MUST BE SUBMITTED IN WRITING BY EMAIL.

Email: waynesbreaks.ripnship@gmail.com

Shipping address updates made through YouTube comments, livestream chats, social media messages, or verbal conversations are not considered confirmed requests.

Please include your full name, order number, and complete updated shipping address in your email.

We will make reasonable efforts to accommodate changes received before dispatch.

Address changes are not considered accepted until confirmed by our team in writing.

If an order has already shipped, an address change may no longer be possible.

Lost, delayed, or damaged shipments

If your shipment is missing, delayed, damaged, or marked delivered but not received, please contact us promptly.

We will review the relevant shipping information and investigate as appropriate.

We may request photographs, packaging information, or supporting documentation.

The absence of purchased tracking or additional insurance does not automatically eliminate any legal responsibility we may have for delivery or fulfillment.

Applicable consumer protection and delivery rights remain in effect.

Returned packages

Packages returned due to incorrect or incomplete addresses, failed delivery attempts, or failure to collect an item may require additional shipping charges before they can be sent again, where permitted by law.

Local Pickup at the Card Shop

Customers who have arranged local pickup may collect eligible orders through Wayne's Sports Cards & Collectibles.

Pickup availability

If you would like to confirm that your cards are ready at the store, please call the store directly or email us before making the trip.

Do not assume that cards are available for pickup immediately after a break has finished.

Our staff require time to sort, package, and deliver orders to the pickup location.

Pickup confirmation

Customers may be required to provide their name, order information, or other reasonable proof of purchase.

Orders will be released only to the purchaser or an appropriately authorized individual.

Missing Cards, Incorrect Orders & Customer Support

We take pride in accurately sorting, protecting, and fulfilling cards from every break.

However, errors can occasionally occur.

If you believe there is an issue with your order, please email us.

Contact: waynesbreaks.ripnship@gmail.com

Information to include

Please provide:

• Your full name.
• Your order number or break identification.
• The team or spot purchased.
• A description of the concern.
• Photos or supporting information, where applicable.

We ask customers to contact us promptly, ideally within seven days after delivery, so we can review the issue efficiently.

This preferred reporting period does not limit your applicable legal rights.

Investigation process

Depending on the concern, our team may review:

• The saved YouTube livestream recording.
• Team assignments.
• Product checklists.
• Sorting records.
• Fulfillment and shipment details.
• Available customer correspondence.

Where an error attributable to our operation is confirmed, we will work toward an appropriate resolution.

Fraudulent claims

Knowingly submitting false claims, altered evidence, or misleading information may result in appropriate account restrictions and other lawful action.

Payment Disputes & Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can attempt to resolve the matter promptly.

We are committed to handling legitimate concerns fairly.

If a payment dispute or chargeback is initiated, we may provide the relevant payment processor with documentation such as:

• Order confirmations.
• Payment records.
• Relevant website policies.
• Team and spot allocation records.
• YouTube break recordings.
• Shipping and fulfillment information.
• Relevant customer correspondence.

We reserve the right to contest payment disputes where our records support that the transaction was legitimate and properly fulfilled.

Customers retain their rights to dispute transactions with their payment provider.

Fraudulent activity or repeated payment abuse may result in restrictions on future purchases.

Monthly Breaks Leaderboard

One of our favourite ways to celebrate exciting pulls and reward our community is through the TyTheCardGuy Monthly Breaks Leaderboard.

Throughout eligible breaks, standout cards may receive leaderboard recognition based on their attributes, rarity, and overall significance.

How cards are evaluated

Factors may include:

• Approximate card value.
• Player significance.
• Rarity and scarcity.
• Autographs and memorabilia.
• Serial numbering.
• Unique or desirable card characteristics.

Leaderboard recognition is not determined exclusively by card market value.

Gold, Silver & Bronze

Where our standard point structure applies:

• Gold: 5 points.
• Silver: 3 points.
• Bronze: 1 point.

Certain events may have additional recognized cards or shared placements according to the applicable event rules.

Monthly rankings

Qualifying points are accumulated during the announced leaderboard period.

A leaderboard may be made available so participating customers can follow their progress.

Prizes and rewards

Prizes, reward quantities, eligibility, and formats may change between monthly events.

No specific monthly prize pool value or guaranteed prize amount is promised by these general break rules.

Prize details and any applicable official promotional terms will be announced separately for each eligible event.

Leaderboard points have no cash value and may not be exchanged for cash unless specifically permitted by the relevant program rules.

We reserve the right to correct verified scoring errors and enforce the published eligibility rules fairly.

Giveaways & Community Promotions

TyTheCardGuy Breaks regularly hosts giveaways, bonus prizes, and special promotional events as a way of giving back to our community.

Promotions may take place during our YouTube livestreams, through our website, or in conjunction with other announced events.

No purchase necessary

We also offer no-purchase-necessary giveaway opportunities during our YouTube livestreams.

Customers and viewers can participate in eligible free-entry promotions without purchasing a team or spot, subject to the terms of the particular giveaway.

Purchasing into a break does not automatically provide entry into every promotion.

Giveaway rules

Each giveaway may have its own eligibility and entry requirements.

These may include:

• Geographic and age eligibility.
• Entry instructions and deadlines.
• Available prizes and approximate retail values.
• Winner selection methods.
• Any material factors affecting the odds of winning.
• Prize delivery conditions.
• Any applicable skill-testing question.

Specific promotion rules will be disclosed when the giveaway is announced.

Prize eligibility

Where applicable, participants must satisfy the relevant promotion's published eligibility conditions.

Prizes cannot be substituted for cash unless expressly permitted under that promotion's rules.

Where a legitimate winner cannot be contacted or does not fulfill properly disclosed claim requirements, an alternate winner may be selected according to the announced procedure.

We reserve the right to investigate fraudulent entries or attempts to manipulate the results of a giveaway.

YouTube Livestreams & Video Recordings

All TyTheCardGuy Breaks are broadcast live on YouTube.

Every break recording is saved and made available through the Live tab on our YouTube channel.

Our livestreams provide transparency by allowing customers to view the opening of the sealed products and the cards pulled during each break.

Customer participation

You do not need to watch a livestream to receive the cards assigned to your purchased spot.

Customers understand that public usernames, purchased teams, and cards pulled may be mentioned during live broadcasts.

Recordings and content

Break recordings may also be used for highlights, educational content, promotional videos, social media posts, and related business purposes.

We will handle personal information in accordance with our applicable privacy policy.

We do not intentionally disclose private customer payment information or residential shipping addresses during broadcasts.

Reviewing breaks

If a customer has questions about a card allocation or a particular break, the archived YouTube recording may be reviewed as part of the investigation.

Respect & Community Conduct

Our community is built on entertainment, sports, collecting, and respect.

We aim to provide a fun, welcoming, family-friendly atmosphere where everyone can enjoy the hobby.

All participants are expected to treat customers, staff, and fellow community members respectfully.

Unacceptable behaviour

The following conduct is not permitted:

• Harassment, bullying, or intimidation.
• Threats or abusive language.
• Discriminatory or hateful comments.
• Personal attacks against staff or customers.
• Spam or deliberate disruption of livestreams.
• Fraudulent or deceptive behaviour.
• Attempts to manipulate purchases, giveaways, or card allocations.

Constructive criticism, legitimate customer concerns, and respectful disagreements are welcome.

We reserve the right to moderate community spaces and restrict future participation for serious or repeated misconduct, subject to applicable law.

If you have a concern, please contact us directly so we can address it professionally.

Errors, Disputes & Fair Resolution

Although our goal is to provide a seamless experience, unusual situations may occasionally arise.

If a situation is not specifically covered by these rules, we will review the available information and seek an appropriate, fair resolution.

Relevant factors may include:

• The official manufacturer's checklist.
• The advertised break format.
• These published policies.
• Saved YouTube livestream footage.
• Relevant purchase and fulfillment records.
• Applicable consumer protection laws.

We reserve the right to correct verified clerical, allocation, or randomization errors.

Customers may contact us to request a review of an allocation concern or other order issue.

Any discretionary decisions will be made in good faith and will not override a customer's rights under applicable law.

Policy Updates

TyTheCardGuy Breaks may periodically update these rules to reflect operational changes, new break formats, or changes in legal requirements.

The policies that applied at the time of purchase, together with the disclosed break-specific rules, will generally govern that purchase.

Material changes will not be applied retroactively to remove existing customer rights.

We encourage customers to review our policies before purchasing into future breaks.

Contact Information

Have a question about a break, payment, shipping, card allocation, or general policy?

We're always happy to help.

TyTheCardGuy Breaks

Website: https://www.tythecardguy.ca

Email: waynesbreaks.ripnship@gmail.com

YouTube: TyTheCardGuy x Wayne's Breaks

Local Pickup: Wayne's Sports Cards & Collectibles

We appreciate every member of our community and thank you for supporting TyTheCardGuy Breaks.

Let's pull some fire! 🔥